Unhappy Customer

I got bad reviews yesterday. A person bought my products WITHOUT knowing ingredients. She received her order, and saw the ingredients and sending bad reviews. 

What??? 

I just wanted to let you know that please understand that different ingredients affect people differently, and I strive to offer products that work for as many people as possible. However, I recognize that everyone’s skin is unique, and what works for some may not be ideal for others. 

Please understand your skin type before buying my products. I feel pretty sad to know that I got bad reviews without knowing what's going on. 

If you have any questions about my products, please reach out to me BEFORE you place your order. Especially if you have sensitive skin and have limited ingredients you can use for your skin. You know your skin better than me!

It was like someone hit me on my head with a hammer from behind. I had no idea I was going to get unkind reviews yesterday. I am a person who has feelings too. Getting unkind reviews made me sad and mad! 

I wish I could have helped her before she placed her order...I will add more information for all ingredients so that people who have sensitive skin can try my products. I have a kid who has sensitive skin so I have been careful selecting those products but as I mentioned before, everyone's skin is unique and what works for some may not be ideal for others. 

I wish she had taken the time to get to know me personally. It’s unfair to attack someone you don’t even know, especially when she doesn't have a full understanding of my products.

Naoko

 

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